Privacy Policy

Effective Date: 10/03/2025
Last Updated: 10/03/2025
Desert Recovery Centers (“DRC,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the individuals we serve. Because we provide behavioral health and substance use treatment services, we recognize our special obligations under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), applicable state privacy laws, and, when applicable, the federal confidentiality rules for substance use disorder treatment records (42 C.F.R. Part 2).
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our website, admissions staff, or electronic communications.
Information We Collect
We may collect:

Personal Identifiers: Your name, phone number, email address, or mailing address.
Health and Admissions Information: Information you provide during the intake process, including insurance details and clinical information relevant to determining eligibility for services.
Payment and Insurance Information: Insurance provider, policy number, and related documentation necessary for benefit verification and billing.
Technical Data: Device identifiers, browser type, IP address, and usage information when you access our website.

How We Use Your Information
We use your information only for lawful purposes, including:

Coordinating admissions and verifying eligibility for treatment.
Communicating with you about appointments, intake requirements, and treatment updates.
Responding to your inquiries and requests.
Meeting our legal, regulatory, and compliance obligations.

We will never sell your information to third parties.
SMS and Electronic Communications
By contacting DRC by phone, email, or form submission, you consent to receive communication from DRC via SMS, email, or secure web forms.

Purpose: Admissions coordination, appointment confirmations, and instructions for secure document submission.
Opt-in: You will only receive SMS after providing explicit consent (e.g., verbally during a phone call or electronically through our forms).
Opt-out: Reply “STOP” to unsubscribe at any time.
Help: Reply “HELP” to receive support contact information.
Rates: Standard message and data rates may apply.

⚠️ While DRC takes steps to protect your information, SMS is not a fully secure channel. For sensitive documentation (such as insurance cards), we will direct you to a secure email address or encrypted upload link.
How We Protect Your Information
We maintain industry-standard administrative, technical, and physical safeguards to protect your information, including:

Encryption of data in transit and at rest.
Access restrictions limited to authorized staff members.
Regular auditing and monitoring of information systems.
Staff training on HIPAA and confidentiality obligations.

Disclosure of Information
We may disclose your information only as permitted by law, including:

To verify insurance coverage with your health plan.
To coordinate care with authorized healthcare professionals.
To comply with legal obligations (e.g., court order, mandatory reporting).
As otherwise authorized by you in writing.

If 42 C.F.R. Part 2 applies, additional restrictions will govern disclosures related to substance use disorder treatment records.
Your Rights
You have the right to:

Access and request a copy of your records.
Request amendments or corrections to your information.
Receive an accounting of disclosures of your health information.
Restrict certain uses or disclosures where permitted by law.
Revoke consent to SMS or email communications at any time.

To exercise your rights, please contact us using the information below.
Contact Us
If you have questions or concerns about this Privacy Policy or your information, please contact:
Desert Recovery Centers
Phone: (623) 305-0496
Email: admissions@desertrecoverycenters.com
Website: https://desertrecoverycenters.com